Question 1

What is Orbit AI Call Center?

Accepted Answer

Orbit AI Call Center is AI People's inbound customer operations layer. It connects voice, WhatsApp, web chat, CRM, approved business knowledge and human escalation.

Question 2

Which channels can AI People connect?

Accepted Answer

Orbit is designed for voice calls, WhatsApp, web chat, Instagram, email, SMS, Telegram, CRM, ERP, dashboards and human handoff workflows.

Question 3

Does Orbit replace human agents?

Accepted Answer

No. Orbit handles repetitive intake, qualification, routing, summaries and first-level answers while escalating sensitive or high-value cases to the correct human with full context.

Question 4

What does implementation include?

Accepted Answer

Implementation includes discovery, conversation flows, initial AI Worker setup, knowledge base structure, CRM/ERP integration plan, escalation logic, testing and initial training.

Question 5

How much does Orbit Call Center implementation cost?

Accepted Answer

AI People presents Orbit Call Center implementation from USD 7,700. Recurring costs depend on channels, traffic, integrations and operating scope.